How We Work Together

    Engagement Models

    Three ways to work with Q&F Global — each designed to meet you where you are and move you to where you need to be.

    Fixed Fee

    CX Diagnostic

    Understand before you act

    A structured audit of your current customer experience — from frontline processes to technology gaps. You receive a prioritised roadmap with clear recommendations so your team knows exactly where to focus.

    • End-to-end CX process audit
    • Technology & tooling gap analysis
    • Prioritised improvement roadmap
    • Executive readout and Q&A session
    Typical timeline: 2 – 4 weeks
    Project Fee

    CX Automation Build

    Build the system, then hand it over

    We design, build, and deploy a custom CX automation solution — from AI-assisted triage to workflow automation and integration with your existing stack. Fully documented and handed over to your team.

    • Custom automation design and build
    • Integration with CRM, helpdesk, and data tools
    • AI-assisted routing and response flows
    • Team training and full handover documentation
    Typical timeline: 6 – 12 weeks
    Monthly Retainer

    Fractional Head of CX

    Senior CX leadership, without the overhead

    An experienced CX leader embedded in your business on a part-time basis — owning strategy, managing vendors, coaching your team, and driving continuous improvement. All the impact of a full-time hire.

    • Dedicated CX strategy ownership
    • Vendor and tooling management
    • Team coaching and capability building
    • Monthly reporting and board-level updates
    Typical timeline: Ongoing

    Not Sure Which Model Fits?

    A simple way to decide

    If one of these sounds like you, you're in the right place.

    1

    "You're not sure where your CX is breaking down"

    Start with the CX Diagnostic

    2

    "You have a clear problem and need it solved fast"

    CX Automation Build is the right fit

    3

    "You need strategic leadership but can't justify a full-time hire"

    Fractional Head of CX gives you the expertise without the overhead

    4

    "You're still unsure which path fits best"

    Book a free 30-min call and we'll tell you honestly

    Common Questions

    Answers before you ask

    Ready to Start?

    Let's find the right fit together

    Book a free 30-minute discovery call. No pitch, no pressure — just an honest conversation about where you are and what you actually need.