Scale Smarter, Not Harder
AI-powered BPO and outsourcing for SMEs who need enterprise-grade operations without the enterprise overhead. AI automation, IT, customer service, back office and more.
AI & Automation
Agentic AI handling 89%+ of interactions, in-app support, back office automation and data annotation.
IT & Technology Services
Managed IT, custom software, web and app development end-to-end.
Customer Service & CX Consultation
Customer service, dispatch, and medical and dental support with 24/7 omnichannel coverage.
Back Office & Professional Services
Recruitment, CPA-level accounting, fractional CFO and digital marketing.
Your Trusted Business Partner
Q&F Global is an AI-powered BPO and outsourcing agency built for SMEs in North America, the UK, Ireland, and APAC. We combine 60+ years of CX, operations, and technology expertise with modern AI automation to deliver outcomes that scale.
Our leadership holds Six Sigma Black Belt and ISO 9001 Lead Auditor certifications, meaning every process we run is built for quality, compliance, and continuous improvement.
Years of Cumulative Team Experience
Clients Servicing Combined Experience
Markets Covered
AI deflection rate across active deployments
What We Do
Our Services
Four service areas covering AI, technology, frontline operations and back office support for SMEs across North America, the UK, Ireland and APAC.
AI & Automation
Put AI to work inside your operation
Agentic & Generative AI
AI agents that resolve tickets end to end, with 89%+ deflection on routine volume.
In-App AI Support
Assistants embedded in your product so customers get answers without leaving it.
Back Office Automation
Workflow automation across data entry, routing, reconciliation and reporting.
Data Annotation
Video, audio and image annotation for AI model training. 95%+ accuracy guaranteed, multilingual coverage.
IT & Technology Services
Run the stack and build on top of it
IT Managed Services
24/7 helpdesk, cloud services, network management, infrastructure support and cybersecurity monitoring.
Software, Web & App Development
Custom software, web and mobile apps, e-commerce, API integrations, QA and testing.
Customer Service & CX Consultation
Frontline teams that carry your brand
Customer Service & Support
Omnichannel voice, chat, email and social with 24/7 coverage and AI-assisted resolution.
Dispatch Services
Logistics coordination, driver dispatch, route planning, load tracking and carrier communication.
Medical & Dental Services
HIPAA-compliant patient support, medical back-office ops, prior authorization and appointment coordination.
Back Office & Professional Services
Specialist teams without the headcount
Recruitment Services
End-to-end hiring, sourcing and screening, interview coordination, onboarding and employer branding.
Accounting & Financial Services
CPA-level bookkeeping, tax compliance (GAAP, IFRS, IRS), audit support, payroll, AP/AR, FP&A and fractional CFO. QA score 95%+ contractually guaranteed.
Digital Marketing & Social Media
Content creation, paid campaigns, community management, SEO/SEM, analytics and reporting.
Industries Served
Real Outcomes Across Every Sector
We deliver tailored outsourcing and AI-driven solutions across diverse sectors. Every engagement is tied to measurable KPIs.
FAQs fully automated
Response time (down from 10 min)
CSAT improvement
Support cost reduction
"From reactive support to proactive automation — fully transformed in 6 weeks."
More qualified demos delivered
Reduction in CAC payback period
Faster lead qualification
AI deflection rate achieved
"An SDR pod that outperformed our in-house team within the first month."
System uptime maintained
First-call resolution improvement
HIPAA-compliant operations
Admin workload reduction
"HIPAA-compliant patient support that freed our clinical team to focus on care."
Up from 24 at baseline
Annual operational savings
Average order value increase
Returns process automated
"Multilingual coverage and AI automation delivered measurable revenue impact."
Reduction in admin overhead
Faster client onboarding
SLA compliance rate
Cost savings vs in-house
"A seamless extension of our team that clients couldn't tell was outsourced."
Tier-1 queries deflected by AI
Average handle time reduction
NPS improvement
Omnichannel coverage delivered
"Round-the-clock coverage with AI-human handoff that customers barely noticed."
Technology Partnership
Powered By Best-in-Class Technology
For our e-commerce and CX clients, we partner with Etaps — a purpose-built platform for omnichannel operations and AI-powered customer communication. You get the technology and the team, fully managed.
Etaps
Official Technology PartnerEtaps is an enterprise-grade e-commerce and CX platform trusted by growing brands across the Middle East and APAC. Q&F Global deploys and manages Etaps for clients who need a fully operated technology and service stack.
Omnichannel Order Management
Unified order processing across Shopify, Daraz, WooCommerce and more.
WhatsApp CRM & AI Messaging
AI-powered customer communication via WhatsApp Business API at scale.
Courier & Logistics Integration
Real-time tracking and carrier management built into the platform.
Analytics & Reporting
Live dashboards covering sales, support, and operations in one view.
Q&F Global + Etaps — managed outsourcing and technology in a single partnership.
Ask us about the Etaps stackClient Testimonials
What Our Clients Say
Real feedback from the people and teams we have worked with.
The Q&F Global team acted as a transformative partner in evolving our traditional customer support into a modern, AI-driven Customer Experience operation. Their expertise in AI automation is exceptional — they didn't just implement new tools, they completely restructured our workflow ensuring automation enhanced service quality rather than just replacing manual tasks.
Tauqeer Rehman
CX Leader, RIZQ Financials
The team did something rare: they made customer centricity a lived value, not just a slide in a deck. They reshaped how the entire company thought about the people we served, while simultaneously pushing the frontier on what modern CX can look like.
Saad Jangda
Co-founder, Bazaar
A great partner to have by your side. The team's knowledge varies from strategic planning at the 5000 foot view all the way down to operational execution at the most detailed levels. Always looking for cutting edge technology and tools to advance both the businesses they support and the people around them.
Wadad Nsouli
Senior VP, IBEX
Working with the Q&F Global team was amazing. The growth, enthusiasm, and commitment from the entire team throughout the journey was truly impressive.
Sidra Rafique
Human Resources Manager, Technevity Inc.